Online Market Research Supplier needs a strong custom survey research professional. The position will provide information on the Market Research team’s current project workload, staff and department needs.

• Provide leadership and guidance to a team of analyst.
• Provide project support as needed through all phases of the research process, from inception, study design, survey design through analysis and final presentation.
• Problem solving skills, a keen ability to develop solutions to field, sample, and analysis issues as they arise.
• Ability to plan, design, and execute multiple online methodologies.
• Act as the liaison between operations and sales departments to move projects efficiently through the entire research process.
• Effectively communicate timing and resource requirements of the market research team to other departments
• Manage the scope of a project; client expectations of deliverables, timing, and methodology limitations.
• Manage communications and the process in place to resolve changes in scope of a project that deviate from the project agreement.
• Review analyst surveys and reports, providing feedback and assistance on honing the conclusions and recommendations into actionable findings that meet the client’s objectives.
• Be the client facing senior researcher on large or strategic projects, managing both the client relationship and the overall project.
• Ability to set priorities with the team
• Present market research findings to clients, assist junior staff with presentations

• 7+ years in a custom research supplier, in a client service role
• Management experience of junior staff
• A Bachelors or advanced degree is required
• Knowledge of all operational components including: Questionnaire development; Survey logic; Understanding of sampling issues; Data cleaning, weighting; Cross tabbing
• Excellent analytic skills
• Excellent communication skills both written and verbal
• Excellent organizational and interpersonal skills
• Attention to detail, accuracy, and follow-through
• Ability to be a strong team leader
• Proven ability to quickly build client confidence
• Ability to handle multiple assignments and changing priorities
• Strong analytic, writing and presentation skills; building an actionable story from the data
• Experience with multivariate techniques – when to use them and how to interpret the output
• Experience with traditional Marketing Science output and how to interpret
• Knowledge of a variety of different research methods

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