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Position: RA1884
Title: Software Trainer, Technical Consultant
Salary: 75-95K
Location: NY - New York

Computer Software firm whose products are used for Voice of the Customer Solutions, Market Research, Employee Engagement and Enterprise Feedback Management is looking for a technical consultant who can work directly with clients in helping them utilize the products to the fullest. This role will be responsible for the technical design, specification, program development, and post-implementation consulting and administration of solutions and programs on the software platform. The position will also be responsible for building relationships with client business and technical users, conducting Horizons training sessions, along with managing relationships with the Global Solutions, Product Management, Technical Services team in Russia, and offshore partners and third-party providers. The role can be in the San Francisco, Vancouver or New York offices.

  • Act as the technical point of contact with customers and other project team members.
  • Assess client technical requirements and provide viable solutions.
  • Development of technical specifications.
  • Manage and conduct solutions QA and assist with client UAT.
  • Build relationships with client management and team members.
  • Work with team members, on multiple accounts, to manage all aspects of ongoing post-implementation solution services.
  • Adhere to processes in place for project delivery.
  • Provide platform training and knowledge transfer.
  • Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.

  • This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective.
  • The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience.
  • BA/BS in Computer Science, Computer Information Systems or equivalent experience.
  • 2 - 4 years of experience in a similar role.
  • Working experience with Jscript /JavaScript, HTML, CSS.
  • Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members.
  • Demonstrated successful proposal development and presentation skills, including excellent oral and written communication ability.
  • Ability to manage and work as part of a multifunctional team.
  • Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish.
  • Any knowledge of Horizons platform, confirmit, knowledge in the Market Research space is a plus
  • Must be able to travel approximately 15-25% of the time.


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