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Position: RA1953
Title: UX Researcher
Salary: OPEN
Location: PA - Philadelphia
Description:

Financial Services Firm is looking for a User Experience Researcher with quantitative and qualitative skills. If you have User (UX) or Customer (CX) experience in the digital space this would be an ideal fit. The role will be conducting research to better design a digital, voice and text experience for the customer. This position can be in Philadelphia PA, Charlotte NC, or Scottsdale AZ.

Responsibilities:
  • Work closely with journey and design teams to identify research needs and develop plans to meet these needs
  • Provide counsel to product teams on the appropriate research design strategy needed to answer critical questions
  • Design and conduct research plans and research using a wide variety of qualitative and quantitative methods as well as human-centered design principles
  • Work cross-functionally with software development, design, content strategy, data science, and marketing
  • Communicate research insights and recommendations in compelling and creative ways with team members and senior management
  • Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design.
  • Mentor and train team members in the development and practice of user experience research techniques, processes and methods.
  • Continuously identify ways to improve research processes and approaches, maximizing insights more efficiently
  • Assist with prioritizing research projects by collaborating with Market Research and other Analytics and Insights teams

Requirements:
  • 5+ years related experience in applied product research
  • Command of a broad set of qualitative and user-centered design research methods (e.g., usability testing, ethnography, diary study)
  • Experience using design thinking approaches in product design and research
  • Proficient knowledge of quantitative research methods and statistical concepts
  • Ability to ask, as well as answer, meaningful and impactful questions
  • Compelling communication and presentation skills
  • Ability to facilitate group meetings and workshops
  • Experience using a wide range of user experience research software and tools (e.g., Usertesting.com, Medallia, Verint)
  • Experience conducting research globally a plus
  • BA/BS degree in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science
  • MA/MS/PhD preferred

    

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