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Position: RA2195
Title: Director, Human Resources
Salary: 150-180K
Location: IL - Chicago

Market Research consultancy with proprietary conversational technologies is looking for a Director, Human Resources. The role needs an experienced Human Resources professional to help support the expanding business within the global marketing research/ customer experience industry. The two most important qualifications for the job are experience working for a start-up or company in a fast-growth stage and experience working for a market research company. This position ideally will be located in Chicago but could also be remote.

  • Strategy – ensure all HR programs are aligned with company goals and direction.
  • Policies and programs - Continually review, and revise all HR policies, handbooks, processes and programs.
  • Performance Management & Review – support and review current programs that encourage an ongoing feedback culture, high performance, and career development.
  • Professional Development – develop ongoing professional development programs and career pathing for team members.
  • Benefits – manage all employee benefits programs (in the US and Canada) and relevant analysis, renewal and open enrollment activities as required.
  • Compensation – research industry data, review/amend internal salary bands and grids, and lead participation in salary surveys.
  • Compliance – lead company compliance with all applicable laws and regulations, including employment standards, employment law, human rights, health and safety, and privacy legislation; protect the interests of the employees and the company; liaise with external counsel where appropriate.
  • Recruitment – work in tandem with the Talent Acquisition Lead to assist with recruiting programs; implement best practices for hiring top talent.
  • Onboarding/Offboarding – manage all facets of hybrid and remote work-based onboarding, offboarding and training processes.
  • Coaching – provide coaching and guidance to employees and managers on sensitive situations.
  • Administration – administer all internal programs including employee on and offboarding, process payroll.
  • Culture – build programs that support our employee centered and high-performance culture and help the company achieve their goals; incorporate and evangelize company values.

  • 8-10 years of experience in progressive HR roles – ideally in the Marketing Research or Consumer Insights industry.
  • SHRM designation (or working towards).
  • Have worked as an HR Manager or Director in an environment with broad responsibility for many facets of HR, both in the US and Canada.
  • Diploma or degree in HR or business.
  • Strong communication skills, both verbal and written.
  • Excellent knowledge of employment laws and practices.
  • Ability to balance competing and conflicting priorities.
  • Excellent organizational skills and attention to detail.
  • Engaged in the HR community, continually building an HR network, and staying up to date on current HR matters. Confidence – can advise at different levels of the organization; can take a stand (but knows when to be flexible); can influence and persuade.
  • Professionalism – establishes credibility and operates with integrity.
  • Compassion – understands the human side of HR and can deal with people and sensitive situations appropriately.
  • A “lead by example” attitude – you roll up your sleeves and get things done. Experience in the Marketing Research or Consumer Insights industry

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